At Jehan Badran Gallery, we take care to prepare and package every artwork carefully before it is shipped to ensure that it reaches you in good condition.

1. Eligibility for Returns

We accept return requests in the following cases:

  • The artwork arrives damaged.
  • The wrong artwork was delivered.
  • The artwork has a significant defect that was not mentioned in the product description.

Return requests must be submitted within 48 hours of receiving the order.

2. Damaged Artwork

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photographs of the artwork and packaging.
  • A brief description of the damage.

We will review the request and, where applicable, provide an appropriate solution, which may include a replacement or refund.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Artwork made or customized specifically according to the customer’s request.
  • Artwork that has been modified, damaged, or altered after delivery.
  • Artwork damaged due to improper handling, storage, installation, or use by the customer.
  • Return requests submitted after the 48-hour return period.
  • Items returned without prior approval.

4. Refunds

  • Once a return request has been reviewed and approved, we will confirm the refund process.
  • Approved refunds will be issued using the original payment method whenever possible. The time required for the refund to appear in your account may vary depending on the payment provider or bank.
  • Shipping and delivery charges are generally non-refundable unless the return is due to an error on our part or the artwork arrived damaged.

5. Exchanges

  • If the wrong artwork was delivered or the artwork arrives damaged, we may offer an exchange if a suitable replacement is available.
  • If a replacement is not available, a refund may be offered instead.

6. Order Cancellation

  • Orders may be cancelled before the artwork has been shipped.
  • Once an order has been shipped, cancellation may no longer be possible, and the applicable return conditions will apply.
  • For customized artworks, cancellation may not be possible once work has started.

7. How to Request a Return or Refund

To request a return or refund, please contact us at:

Email: Info@Jehanbadran.com
Phone: (+20) 1006757497

Please include your order number and the reason for your request.
Each return or refund request will be reviewed individually according to the conditions of this policy.